1. Agreement
These Terms of Service ("Terms") govern your access to and use of ElevateIQ (the "Service"), provided by Tiny Electrons LLC, a limited liability company ("Tiny Electrons", "we", "us"). By creating an account, deploying the Agent, or using the Admin Console, you ("Customer", "you") agree to be bound by these Terms.
If you are entering into these Terms on behalf of an organization, you represent that you have the authority to bind that organization. In that case, "you" refers to the organization.
2. Description of Service
ElevateIQ is a Windows endpoint privilege-elevation service. It consists of:
- A Windows Agent that runs on managed endpoints.
- A Windows credential provider integrated with the standard UAC prompt.
- A web Admin Console where administrators define rules, review pending elevation requests, and audit decisions.
- A backend API and PostgreSQL data store hosted on our infrastructure.
The Service is offered as a subscription billed per active endpoint per month, with a minimum of 10 endpoints, billed monthly, cancellable at any time effective the next billing cycle.
3. Accounts
You must provide accurate registration information and keep it current. You are responsible for maintaining the confidentiality of credentials issued to your administrators and for all activity under your account. We strongly recommend enabling MFA on every administrator account; the Service ships with MFA enrollment built in.
You must promptly notify us of any unauthorized use of your account or any other security incident at security@elevateiq.com.
4. Acceptable Use
You agree not to, and will not permit your end-users or administrators to:
- Reverse-engineer, decompile, or disassemble the Service except where expressly permitted by law.
- Use the Service to circumvent legitimate security controls — for example, to elevate processes on endpoints you do not have authorization to manage.
- Interfere with or disrupt the Service, including by sending abusive traffic to our endpoints.
- Use the Service to process content that violates applicable law or third-party rights.
- Resell, white-label, or sublicense the Service without a written reseller agreement.
5. Customer Data
You retain all rights, title, and interest in the data you submit to the Service ("Customer Data"). You grant Tiny Electrons a limited license to process Customer Data solely as necessary to provide the Service, support it, and comply with applicable law.
How we collect, use, and retain Customer Data is described in our Privacy Policy. A separate Data Processing Addendum is available on request for customers subject to GDPR/UK GDPR.
6. AI Risk Scoring
The Service uses an AI model to score the risk of elevation requests and recommend an action. The AI's output is advisory: ultimate approval and denial decisions are governed by the rules your administrators configure, including any auto-approve rules they have explicitly enabled. Tiny Electrons does not guarantee the accuracy of any AI-generated risk score or recommendation. Administrators remain responsible for reviewing decisions made on behalf of their organization.
7. Subscription & Billing
- Pricing: $2 per active endpoint per month, with a 10-endpoint minimum.
- Billing cycle: monthly in advance, based on the number of active endpoints during the billing period.
- Payment: via the payment processor disclosed in the Admin Console at checkout. You authorize recurring charges.
- Taxes: prices are exclusive of taxes; you are responsible for any applicable sales, use, or VAT.
- Refunds: we do not offer pro-rated refunds for partial months; you can cancel at any time and the cancellation takes effect at the end of the current billing period.
8. Term & Termination
These Terms remain in effect while you have an active subscription. Either party may terminate the agreement for any reason effective at the end of the current billing period.
We may suspend or terminate your access immediately if you (a) breach these Terms, (b) fail to pay amounts owed, or (c) use the Service in a way that creates a security risk to us or other customers. We will provide notice except where doing so is impractical or would cause additional harm.
On termination, your administrators may export Customer Data via the API for 30 days. After 30 days, Customer Data is deleted from production systems; backup copies are deleted on the next backup-rotation cycle. Audit-log retention obligations under your applicable regulatory regime are your responsibility.
9. Service Availability & Support
We make commercially reasonable efforts to keep the Service available and performant. The Service may be temporarily unavailable for scheduled maintenance, updates, or factors outside our reasonable control.
We provide best-effort support via support@elevateiq.com. Specific service-level commitments, if any, are documented in a separate Service Level Agreement applicable to your subscription tier.
10. Security
We maintain a written information security program with administrative, technical, and physical safeguards appropriate to the nature of Customer Data processed. Highlights are listed in the Privacy Policy. You remain responsible for the security of the endpoints on which the Agent is deployed and for the strength and protection of your administrators' credentials.
11. Updates
We may update the Service from time to time, including releasing new versions of the Agent, the credential provider, and the Admin Console. We will not materially diminish core functionality during your subscription period without notice.
12. Confidentiality
Each party will protect the other's Confidential Information using the same degree of care it uses for its own confidential information of like importance, and not less than reasonable care. Confidential Information does not include information that is publicly known, independently developed, or rightfully received from a third party without obligation of confidentiality.
13. Warranties & Disclaimers
We warrant that the Service will materially conform to the documentation provided in the Admin Console and at elevateiq.com. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES (INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION). EACH PARTY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES PAID BY CUSTOMER TO TINY ELECTRONS IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
15. Indemnification
You agree to indemnify and hold harmless Tiny Electrons LLC against any third-party claims arising from your misuse of the Service, your violation of these Terms, or your violation of applicable law.
16. Governing Law
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. Any dispute arising out of these Terms will be brought exclusively in the state or federal courts located in Delaware, and the parties consent to the personal jurisdiction of those courts.
17. Changes to These Terms
We may revise these Terms from time to time. Material changes will be communicated to account owners via email and announced in the Admin Console at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.
18. Contact
Tiny Electrons LLC
General: hello@elevateiq.com
Support: support@elevateiq.com
Security: security@elevateiq.com
Privacy: privacy@elevateiq.com
Effective Date: 2026-05-01